
Frequently Asked Questions (FAQ)
Q: What is the working temperature of SANZE Security Cameras?
A: The working temperature is -20℃ to +50℃.
Q: Are SANZE Security Cameras lightning-proof?
A: They have passed lightning protection and surge test, and it is below 4000V.
Q: What is the waterproof rating of SANZE Security Cameras?
A: IP65 dustproof and waterproof grade.
Q: What is the difference of the CCTV lens in SANZE Security Cameras?
A: The main differences of lens size are: the smaller the lens size is, the wider the visual range is, and the bigger the visual subject is; The bigger the lens size is, the farther it looks, but the narrower the visual range.
Q: What's the difference between rechargeable SANZE Security Cameras and normal electric SANZE Security Cameras?
A: Rechargeable cameras means that the cameras are built-in batteries and powered by the rechargeable batteries.
The normal electric cameras are equipped with a DC12V/5V plug, which can be directly plugged into the socket for use.
Q: Why is the 4G camera offline?
A: 1. 4G card is not recognized, or 4G card is abnormal.
2.SIM card has no traffic or weak signal, so it cannot connect to the network.
Q: What is the daily usage of 4G traffic?
A: It depends on the time that the users watch and play back the video.
Q: When will the 4G camera consume traffic?
A: 1. Previewing the picture in real time.
- Playing back the local video.
- Opening the cloud storage package.
Q: Will watching the playback video consume traffic?
A: Yes, as long as you interact with camera, you will consume traffic.
Q: How long is the TF card stored?
A: According to the memory size of TF card, the memory used in a day is generally around 2-4G.
Q: How much storage can TF card in the camera expand?
A: Maximum 256G.
Q: Can the camera record 24 hours a day?
A: The default recording mode is continuous recording (24 hours). In [Settings]-[Video Settings], you can set the video mode to event video, that is, motion detection triggers video, which can save the memory usage of video.
Q: How many people can view the camera video?
A: There are no restrictions, and sharing rights can be set separately, such as video preview, video playback, alarm push and the effective period of sharing can be set.
Q: How to see if the device is successfully reset?
A: After the reset is successful, the camera will self-check and make a’ jingle’ sound.
Q: Can the camera set the motion detection area?
A: The camera supports setting the motion detection area, and you can block the unnecessary pictures through [Advanced Settings]-[Privacy Area] to achieve the same effect as the motion detection area.
Q: What is motion detection?
A: It is often used for unattended video recording and automatic alarm. Images collected by the camera at different frame rates will be calculated and compared by the CPU according to a certain algorithm. When the image changes, for example, someone walks by and the camera is moved, the number obtained from the calculation and comparison results will exceed the threshold and indicate that the system can automatically make corresponding processing.
Q: What is humanoid PIR detection?
A: For the traditional motion detection, light changes and mosquito flying will trigger alarm, which greatly reduces the experience. Humanoid PIR detection will only follow the person’s tracking when there are persons and faces in the picture, and push the alert message to the mobile phone APP, at the same time a local alarm sound is issued, which effectively reduces false positives.
Q: Will the alarm be triggered after the privacy zone is set?
A: When the privacy area is set, people or moving objects in the privacy area will not trigger the alarm.
More questions, bugs and feedback, don’t hesitate to contact us. We’re here to help you at email: support#sanzecamera.com (replace # with @). You can contact your own sales respective, too.