
Warranty for SANZE Security Cameras and Accessories
1. Who supplies the warranty service?
If you purchase your security cameras and accessories (herein the “Device”) from SANZE company or SANZE’s distributors, the Warranty for the Device is provided by SANZE company. The provider of this warranty is sometimes referred to herein as “we.”
2. How long is the warranty period?
When you purchase any products from our company, we warrant the device against defects in materials and workmanship under ordinary consumer use for one year from the date of manufacture. The Warranty is one year from the date of manufacture.
3. How to warranty?
During this warranty period, if a defect arises in the Device, and you follow the warranty instructions, we will at our option, to the extent permitted by law, either repair the Device using new parts or replace the Device with a new Device. All replaced defect parts and Devices shall become our property.
This limited warranty applies only to hardware components of the Device that are not subject to
(1) accident, misuse, neglect, fire, alteration, or
(2) damage from any third-party repair, third-party parts, or other external causes.
4. Instructions of Warranty
For specific instructions about how to obtain warranty service for your Device, please contact SANZE’s Support Engineers using the contact information provided below in ‘Contact information’ or the salesman you contacted before.
In general, you will need to deliver your Device in either its original packaging or in equally protective packaging to the address specified by SANZE’s Customer Service Staffs or operate as the instructions that we give.
Before you deliver your Device for warranty service, it is your responsibility to remove any removable storage media and back up any data or other materials you may have stored or preserved on your Device.
It is possible that such storage media, data or other materials will be destroyed, lost or reformatted during service, and we will not be responsible for any such damage or loss.
5. Limitation of Warranty
TO THE EXTENT PERMITTED BY LAW, THE ABOVE WARRANTY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND WE SPECIFICALLY DISCLAIM ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS.
IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE.
This limited warranty gives you specific rights. You may have additional rights under applicable law, and this limited warranty does not affect such rights.
Of course, if you have any questions, please do not hesitate to send our friendly customer service team an email. We will be more than happy to help you out.